Frequently Asked Questions
🛒 Orders & Shipping
Q: Where do you ship from?
A: All orders are shipped from our warehouse in South Korea.
Q: Do you ship internationally?
A: Yes. We currently ship to:
And we're expanding. Shipping fees and times vary depending on your location.
Q: How long will my order take to arrive?
A: See our Shipping Policy for information on delivery times.
Q: How can I track my order?
A: You'll receive a tracking link via email once your order has been shipped.
Q: Do I need to pay import fees?
A: Depending on your country, your order may be subject to customs duties, taxes, or import fees upon delivery. These charges are set by your local customs authority and are the buyer's responsibility. We ship your order directly from South Korea, so please check your country’s import regulations if you're unsure.Â
💳 Payments & Returns
Q: What payment methods do you accept?
A: We accept most major credit card providers, Google Pay, Apple Pay, and more.
Q: Can I return my order?
A: Yes. You can return unopened, unused products within 14 days of delivery. Please contact us at hello@jellymirror.com to initiate a return.
Q: What if my item arrives damaged?
A: Let us know within 48 hours of delivery and we’ll sort it out. Photos of the item and packaging are helpful.
🧴 Products & Ingredients
Q: Are your products authentic?
A: 100%. We source directly from authorized distributors and brands in Korea.
Q: How do I know which product is right for my skin?
A: Each product page includes a detailed description and ingredients list.
Q: Are your products cruelty-free?
A: Many Korean skincare brands are cruelty-free, but it depends on the brand. Check the individual product pages for more info.
🌎 About Korean Skincare
Q: What’s the difference between Korean skincare and Western skincare?
A: Korean skincare focuses on hydration, prevention, and layering lighter products for long-term skin health.
🧠Still need help?
Can't find what you're looking for? Reach out to us at hello@jellymirror.com and we’ll get back to you ASAP.
